Privacy policy – Health+Life centre for preventive medicine

This is a translation provided for convenience; the German version of this privacy policy is the legally binding one. Protecting personal data is important to Health + Life Gesundheitsmanagement GmbH (hereinafter Health+Life), which is why our privacy policy is set out below, so that you are up to date on the information we collect from you and how we use it. Personal data is processed in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and other applicable national and European laws and regulations (together the "data protection laws").

This privacy policy may be updated (last updated on 6 February 2024). We therefore recommend checking it occasionally for changes. By visiting our website you agree to the provisions set out in this privacy policy and to our use of cookies as described below. If you do not agree with these provisions, please do not use our site.

1. Data protection at a glance

General information

The following notes give a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on data protection can be found in the privacy policy set out below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section "Information on the controller" in this privacy policy.

How do we collect your data?

Some of your data is collected because you provide it to us. This may be data you enter into a contact form, for example.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (such as your browser, operating system or the time of the page view). It is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyse how you use the site.

What rights do you have regarding your data?

You have the right at any time to obtain information free of charge about the origin, recipients and purpose of the personal data stored about you. You also have the right to request that this data be corrected or deleted. If you have given consent to data processing, you can withdraw that consent at any time with effect for the future. You also have the right to request that the processing of your personal data be restricted under certain circumstances. You further have a right of complaint to the competent supervisory authority.

You can contact us at any time on this and on any other questions concerning data protection.

Analysis tools and third-party tools

When you visit this website, your browsing behaviour may be evaluated statistically. This is done primarily with what are known as analysis programmes.

Detailed information about these analysis programmes can be found in the privacy policy below.

2. Hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the host or hosts. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated through a website.

External hosting takes place for the purpose of fulfilling our contract with potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing our online offering securely, quickly and efficiently through a professional provider (Art. 6(1)(f) GDPR). Where consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and section 25(1) TTDSG, insofar as the consent covers the storage of cookies or access to information on the user's device (device fingerprinting, for example) within the meaning of the TTDSG. Consent can be withdrawn at any time.

Our host or hosts will process your data only to the extent necessary to fulfil their performance obligations and will follow our instructions regarding this data.

Our website is hosted in the European Union.

Data processing agreement

We have concluded a data processing agreement for the use of the service named above. This is a contract required by data protection law which ensures that the processor handles the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General information and mandatory disclosures

Privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection provisions and this privacy policy.

When you use this website, various items of personal data are collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We point out that data transmission over the internet (when communicating by email, for example) can have security gaps. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller for data processing on this website is:

Health + Life Gesundheitsmanagement GmbH
Susanne Hoffinger
Rotenturmstraße 27/Top 14
1010 Vienna

Phone: +43 1 535 53 59
Email: s.hoffinger@hlm.at

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data (such as names or email addresses).

Storage period

Unless a more specific storage period is stated within this privacy policy, your personal data remains with us until the purpose for processing it no longer applies. If you assert a justified request for deletion or withdraw consent to data processing, your data will be deleted unless we have other legally permissible grounds for storing it (such as retention periods under tax or commercial law); in the latter case, deletion takes place once those grounds no longer apply.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR where special categories of data under Art. 9(1) GDPR are processed. In the case of explicit consent to the transfer of personal data to third countries, processing also takes place on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your device (via device fingerprinting, for example), processing additionally takes place on the basis of section 25(1) TTDSG. Consent can be withdrawn at any time. If your data is required to fulfil a contract or to carry out pre-contractual measures, we process it on the basis of Art. 6(1)(b) GDPR. We further process your data where it is required to fulfil a legal obligation, on the basis of Art. 6(1)(c) GDPR. Processing may also take place on the basis of our legitimate interest under Art. 6(1)(f) GDPR. The paragraphs of this privacy policy that follow set out the legal basis relevant in each individual case.

Information on data transfers to third countries that are not secure under data protection law and on transfers to US companies that are not DPF-certified

Among other things, we use tools from companies based in third countries that are not secure under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to and processed in those countries. We point out that in third countries that are not secure under data protection law, a level of data protection comparable to that of the EU cannot be guaranteed.

We point out that the USA, as a secure third country, generally has a level of data protection comparable to that of the EU. A data transfer to the USA is therefore permissible where the recipient holds certification under the EU-US Data Privacy Framework (DPF) or has suitable additional safeguards in place. Information on transfers to third countries, including the recipients of the data, can be found in this privacy policy.

Recipients of personal data

In the course of our business we work with various external parties. This sometimes requires personal data to be transmitted to them. We pass personal data to external parties only where this is necessary to fulfil a contract, where we are legally obliged to do so (passing data to tax authorities, for example), where we have a legitimate interest in doing so under Art. 6(1)(f) GDPR, or where another legal basis permits it. Where processors are used, we pass on our customers' personal data only on the basis of a valid data processing agreement. In the case of joint processing, a joint controllership agreement is concluded.

Withdrawing your consent to data processing

Many data processing operations are only possible with your explicit consent. You can withdraw consent already given at any time. The lawfulness of the processing carried out up to the withdrawal remains unaffected by it.

Right to object to data collection in particular cases and to direct marketing (Art. 21 GDPR)

WHERE DATA PROCESSING TAKES PLACE ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS THE PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of infringements of the GDPR, data subjects have a right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged infringement. This right exists without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done where it is technically feasible.

Information, correction and deletion

Within the framework of the applicable statutory provisions, you have the right at any time to obtain information free of charge about your stored personal data, its origin and recipients and the purpose of the processing, and, where applicable, a right to have this data corrected or deleted. You can contact us at any time on this and on any other questions concerning personal data.

Right to restriction of processing

You have the right to request that the processing of your personal data be restricted. You can contact us about this at any time. The right to restriction of processing exists in the following cases:

If you contest the accuracy of the personal data we hold about you, we generally need time to verify this. For the duration of that check you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data was or is unlawful, you can request restriction of processing instead of deletion.
If we no longer need your personal data but you need it to assert, defend or exercise legal claims, you have the right to request restriction of processing instead of deletion.
If you have lodged an objection under Art. 21(1) GDPR, your interests and ours must be weighed against each other. As long as it has not been established whose interests prevail, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, that data may — apart from being stored — only be processed with your consent, or to assert, exercise or defend legal claims, or to protect the rights of another natural or legal person, or on grounds of an important public interest of the European Union or a member state.

SSL/TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries you send to us as the site operator, this site uses SSL/TLS encryption. You can recognise an encrypted connection by the browser address bar changing from "http://" to "https://" and by the padlock symbol in your browser bar.

When SSL/TLS encryption is active, the data you transmit to us cannot be read by third parties.

Objection to advertising emails

We hereby object to the use of contact data published as part of our legal notice obligations for sending advertising and information material that has not been expressly requested. The site operators expressly reserve the right to take legal action in the event of unsolicited advertising, such as spam emails.

4. Data collection on this website

Cookies

Our web pages use what are known as cookies. Cookies are small packets of data and do no harm to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are deleted automatically at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your browser deletes them automatically.

Cookies may come from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies make it possible to integrate certain services from third-party companies within web pages (cookies for handling payment services, for example).

Cookies have various functions. Many cookies are technically necessary, because certain website functions would not work without them (the shopping basket function or the display of videos, for example). Other cookies may be used to evaluate user behaviour or for advertising purposes.

Cookies that are necessary to carry out the electronic communication process, to provide certain functions you have requested (such as the shopping basket function) or to optimise the website (such as cookies for measuring the web audience) — necessary cookies — are stored on the basis of Art. 6(1)(f) GDPR unless another legal basis is stated. The website operator has a legitimate interest in storing necessary cookies in order to provide its services in a technically error-free and optimised manner. Where consent to the storage of cookies and comparable recognition technologies has been requested, processing takes place exclusively on the basis of that consent (Art. 6(1)(a) GDPR and section 25(1) TTDSG); consent can be withdrawn at any time.

You can set your browser to inform you when cookies are set and to allow cookies only in individual cases, to exclude the acceptance of cookies in certain cases or generally, and to activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be limited.

Which cookies and services are used on this website can be found in this privacy policy.

Cross-domain consent and shared cookie management

Our web offering comprises the website hlm.at and the online appointment booking system termine.hlm.at. Your cookie consent applies to both domains alike: the decision is stored in a shared cookie named hlm_consent on the domain .hlm.at, so that you only have to make it once. In both cases the controller is Health + Life Gesundheitsmanagement GmbH.

For accurate reach and conversion measurement, technical identifiers (Google Analytics client_id, Google Ads gclid) may be transferred when you move between the domains – exclusively after you have consented to analysis or marketing cookies. If consent is declined or withdrawn, no transfer takes place.

Deleting cookies

If you would like to find out which cookies have been stored in your browser, delete them or edit your cookie settings, you can do so in your browser settings:

Chrome: delete, enable and manage cookies in Chrome

Safari: manage cookies and website data in Safari

Firefox: delete cookies to remove data websites have stored on your computer

Internet Explorer: delete and manage cookies

Microsoft Edge: delete and manage cookies

Data processing agreement

Manage consent

Error: The domain WWW.HLM.AT is not authorized to show the cookie declaration for domain group ID 4105a3c1-6a5c-40ab-8227-762c9b9a1412. Please add it to the domain group in the Cookiebot Manager to authorize the domain.

Server log files

The provider of these pages automatically collects and stores information in what are known as server log files, which your browser transmits to us automatically. These are:

browser type and browser version
operating system used
referrer URL
host name of the accessing computer
time of the server request
IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website, which requires server log files to be recorded.

Contact form

If you send us enquiries via the contact form, the details you provide in it, including the contact data you enter there, are stored by us in order to process the enquiry and in case of follow-up questions. We do not pass this data on without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR where your enquiry relates to the performance of a contract or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this has been requested; consent can be withdrawn at any time.

The data you enter in the contact form remains with us until you ask us to delete it, withdraw your consent to its storage, or the purpose for storing it no longer applies (once your enquiry has been dealt with, for example). Mandatory statutory provisions — in particular retention periods — remain unaffected.

Enquiries by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry including all the personal data arising from it (name, enquiry) is stored and processed by us for the purpose of handling your request. We do not pass this data on without your consent.

The data you send us with contact enquiries remains with us until you ask us to delete it, withdraw your consent to its storage, or the purpose for storing it no longer applies (once your request has been dealt with, for example). Mandatory statutory provisions — in particular statutory retention periods — remain unaffected.

5. Analysis tools and advertising

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising programme of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads allows us to display advertisements in the Google search engine or on third-party websites when a user enters certain search terms in Google (keyword targeting). Targeted advertisements can also be displayed based on the user data available at Google, such as location data and interests (audience targeting). As the website operator we can evaluate this data quantitatively, for example by analysing which search terms led to our advertisements being shown and how many advertisements led to clicks.

This service is used on the basis of your consent under Art. 6(1)(a) GDPR and section 25(1) TTDSG. Consent can be withdrawn at any time.

The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.

The company holds certification under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards when data is processed in the USA. Every company certified under the DPF undertakes to comply with these standards. You can obtain further information from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

Google conversion tracking

This website uses Google conversion tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google conversion tracking allows Google and us to see whether a user has carried out certain actions. We can evaluate, for example, which buttons on our website were clicked how often and which products were viewed or bought particularly often. This information is used to compile conversion statistics. We learn the total number of users who clicked on our advertisements and what actions they took. We receive no information by which we could personally identify a user. Google itself uses cookies or comparable recognition technologies for identification.

This service is used on the basis of your consent under Art. 6(1)(a) GDPR and section 25(1) TTDSG. Consent can be withdrawn at any time.

You can find more information on Google conversion tracking in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Google Analytics

This website uses Google Analytics, a web analytics service of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies, text files stored on your computer that make it possible to analyse how you use the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

We use Google Analytics with the "Google Consent Mode v2" function. This ensures that Google Analytics only collects data and sets cookies after your explicit consent. Without your consent no tracking takes place. You can withdraw your consent at any time via our cookie banner or in the privacy settings of the appointment booking platform. If consent is withdrawn, all cookies set by Google Analytics are deleted automatically.

Google Analytics allows us to analyse how our appointment booking platform is used, in particular the booking process (which steps are completed and where users abandon the process, for example). This serves to improve what we offer.

This service is used on the basis of your consent under Art. 6(1)(a) GDPR and section 25(1) TTDSG. Consent can be withdrawn at any time.

The transfer of data to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks

7. Unsolicited applications to Health + Life Gesundheitsmanagement GmbH

Please note that unsolicited applications are not stored but deleted immediately. If you do send an application, you thereby consent to the processing of your personal files in the form of opening, reading and deleting your message, and to the use of your email contact details to send you a rejection.